The rise of generative and autonomous agents marks a fundamental shift in computing, demanding a rethinking of how humans collaborate with probabilistic, partially autonomous systems. We present the Human-AI-Experience (HAX) framework, a comprehensive, three-phase approach that establishes design foundations for trustworthy, transparent, and collaborative agentic interaction. HAX integrates behavioral heuristics, a schema-driven SDK enforcing structured and safe outputs, and a behavioral proxy concept that orchestrates agent activity to reduce cognitive load. A validated catalog of mixed-initiative design patterns further enables intent preview, iterative alignment, trust repair, and multi-agent narrative coherence. Grounded in Time, Interaction, and Performance (TIP) theory, HAX reframes multi-agent systems as colleagues, offering the first end-to-end framework that bridges trust theory, interface design, and infrastructure for the emerging Internet of Agents.
Scibelli et al. (Fri,) studied this question.
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