Design and Evaluation of a Low-Code/No-Code Document Management and Approval System

This paper presents the design, implementation, and evaluation of a low-code document management and approval system developed on the Microsoft Power Platform. The solution integrates Power Apps, Power Automate, SharePoint Online, and Azure Active Directory to enable secure, traceable, and device-independent workflows for managing organizational documents. By combining graphical interfaces, automated approval logic, and enterprise-grade identity management, the system supports real-time collaboration and compliance with records’ governance standards. A comparative analysis with traditional enterprise content management and open-source web architectures demonstrates substantial advantages in deployment speed, scalability, and auditability. Empirical results from a six-week pilot involving multiple users indicate a reduction in approval cycle time, high user satisfaction, and strong cost-efficiency relative to conventional development models. The findings highlight how low-code ecosystems operationalize digital transformation by empowering non-technical users to automate complex workflows while maintaining security and governance integrity. This work contributes to the understanding of information system democratization, showing that low-code platforms can extend digital participation, improve organizational agility, and support sustainable operational efficiency across distributed environments.