E-government services have become increasingly important in enhancing governance efficiency and citizen engagement across various countries. Tunisia has been at the forefront of e-government development, yet its impact on urban Senegalese citizens remains understudied. The research employs a mixed-methods approach combining quantitative surveys with qualitative interviews to gather data from 500 urban Senegalese citizens who use e-government services in Tunisia. Data analysis includes statistical modelling and thematic content analysis. Findings indicate that the majority (78%) of respondents reported moderate satisfaction levels, with a significant proportion (43%) expressing concerns regarding system usability issues such as login difficulties and slow response times. The study highlights the importance of addressing perceived usability challenges to improve e-government service adoption among urban Senegalese citizens in Tunisia. Future research should focus on developing tailored solutions to enhance user experience. Policy makers are encouraged to incorporate user feedback into e-government service development, and IT support teams should prioritise system optimization to ensure better performance and accessibility. E-Government Services Adoption Satisfaction Usability Senegalese Urban Citizens Tunisia Model estimation used =argmin_ᵢ (yᵢ, f_ (xᵢ) ) +₂², with performance evaluated using out-of-sample error.
Berrada et al. (Wed,) studied this question.
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