Digital Literacy Programmes in Urban Informal Settlements: A Review of Skill Development and Lifelong Learning Initiatives in South Africa

Digital literacy programmes have emerged as critical components in addressing the digital divide among urban informal settlement residents of South Africa. A structured questionnaire was utilised, administered through online platforms, targeting a diverse sample of urban informal settlement residents across South Africa. The analysis revealed that while over 70% of participants reported improved computer and internet skills, the sustainability of learning outcomes remains a significant challenge. Despite initial improvements, there is a need for sustained support to ensure long-term benefits from these programmes. Investment in infrastructure, continuous training, and community engagement are recommended to enhance programme effectiveness.