The aim is to improve understanding of patient requirements in optical settings and facilitate their referral to necessary services.
Outlines strategies for staff and supervisors to assess patient needs.
Provides guidance on effective communication techniques.
Highlights essential services and resources available for patient referrals.
Demonstrates improved patient satisfaction with service signposting.
Finds that staff confidence in guiding patients increased after training.
Abstract
Continuing his series for optical assistants and their supervisors Tony Douglass outlines how to identify patient requirements and signpost them to relevant services