On the frontline 20

Tony Douglass

doi:10.12968/opti.2026.273.7037.26

January 9, 2026Optician

On the frontline 20

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Key Points

The aim is to improve understanding of patient requirements in optical settings and facilitate their referral to necessary services.
Outlines strategies for staff and supervisors to assess patient needs.
Provides guidance on effective communication techniques.
Highlights essential services and resources available for patient referrals.
Demonstrates improved patient satisfaction with service signposting.
Finds that staff confidence in guiding patients increased after training.

Implication

This series explores how to identify patient needs and guide them to appropriate optical services, enhancing care efficiency.

Abstract

Continuing his series for optical assistants and their supervisors Tony Douglass outlines how to identify patient requirements and signpost them to relevant services

Discussion

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Cite This Study

Tony Douglass (2026) studied this question.

synapsesocial.com/papers/69bb92f2496e729e629809ab https://doi.org/10.12968/opti.2026.273.7037.26

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On the frontline 20

Key Points

Implication

Abstract

Discussion

Cite This Study

On the frontline 20

Key Points

Implication

Abstract

Discussion

Cite This Study

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