Redesigning the Learning Ecosystem with Voicebots and Chatbots

The emergence of artificial intelligence enabled smart devices, such as voice bots and chatbots, to transform the educational paradigm, shifting how knowledge is accessed, communicated, and experienced. The AI-based educational tools, i.e., GPT on Microsoft Azure, IBM Watson, AWS SageMaker, and Google PaLM, are specifically designed to meet the unique demands of the education industry. Similarly, ChatGPT is educational software that assists students in solving problems, and voicebots, i.e., smart speakers such as Alexa, Siri, Google Home, Cortana, and Bixby, assist students in learning and upgrading their knowledge in real time. These conversational agents provide customised, on-demand learning platforms that reshape the educational industry and repeal the time and space constraints. However, AI assists in education effectively, but it also has some dark sides that pose threats when used, such as privacy concerns, trust issues, and hacking. In this context, we conceptualised our study with a twin objective. The first objective is to unveil the key AI tools that help improve the education industry. The second is to describe the bright and dark sides of AI in education. By offering a balanced perspective, the paper further discusses the global initiatives promoting AI in education and provides insights into how voicebots and chatbots can responsibly shift the educational paradigm.