A Structural Analysis of Contract Satisfaction between Shippers and Logistics Service Providers

Key Points

• This research aims to analyze the impact of logistics company competitiveness on shipper contract satisfaction and evaluate the mediating role of transition costs.
• Survey conducted among domestic small and medium-sized export firms using 250 responses from May to October 2025.
• Structural relationships analyzed using SPSS Statistics and Smart-PLS software.
• Logistics competitiveness conceptualized as service quality, cost competitiveness, and geographic coverage.
• Cost competitiveness and geographic coverage significantly influenced transition costs.
• Transition costs showed a significant effect on contract satisfaction.
• Only cost competitiveness had a direct positive impact on contract satisfaction; service quality and geographic coverage did not.

Abstract