A Structural Analysis of Contract Satisfaction between Shippers and Logistics Service Providers

February 28, 2026Korea Trade Review

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Key Points

This research aims to analyze the impact of logistics company competitiveness on shipper contract satisfaction and evaluate the mediating role of transition costs.
Survey conducted among domestic small and medium-sized export firms using 250 responses from May to October 2025.
Structural relationships analyzed using SPSS Statistics and Smart-PLS software.
Logistics competitiveness conceptualized as service quality, cost competitiveness, and geographic coverage.
Cost competitiveness and geographic coverage significantly influenced transition costs.
Transition costs showed a significant effect on contract satisfaction.
Only cost competitiveness had a direct positive impact on contract satisfaction; service quality and geographic coverage did not.

Analysis reveals factors affecting contract satisfaction in export companies, suggesting key leverage points for improvement.

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Kim et al. (2026) studied this question.

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