Role Stress and Counterproductive Work Behavior among Korean Social Workers: A Moderated Mediation Model

Key Points

• This research aims to explore the effects of role conflict and ambiguity on counterproductive work behavior among social workers.
• Sample size of 478 social workers from five types of welfare institutions in Gyeonggi-do, South Korea.
• Employed moderated mediation model analyzing the impact of role stress, job engagement, and supervision quality.
• Utilized Kahn's role theory and JD-R model for theoretical foundation.
• Role conflict and ambiguity significantly reduced job engagement.
• Job engagement significantly suppressed counterproductive work behavior.
• Moderated mediation effects were confirmed, especially with lower levels of supervision intensifying the indirect effect of role stress on CWB.

Abstract