Role Stress and Counterproductive Work Behavior among Korean Social Workers: A Moderated Mediation Model

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Key Points

This research aims to explore the effects of role conflict and ambiguity on counterproductive work behavior among social workers.
Sample size of 478 social workers from five types of welfare institutions in Gyeonggi-do, South Korea.
Employed moderated mediation model analyzing the impact of role stress, job engagement, and supervision quality.
Utilized Kahn's role theory and JD-R model for theoretical foundation.
Role conflict and ambiguity significantly reduced job engagement.
Job engagement significantly suppressed counterproductive work behavior.
Moderated mediation effects were confirmed, especially with lower levels of supervision intensifying the indirect effect of role stress on CWB.

Investigates the impact of role stress on job engagement and behavior in social workers, suggesting organizational strategies for improvement.

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Park et al. (2026) studied this question.

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