The Moderating Effect of Emotional Labor on the Relationship between Organizational Support and Job Satisfaction : Focusing on Social Service Workers

Key Points

• This study aims to identify how perceived organizational support affects job satisfaction among social service workers and the moderating roles of emotional labor.
• Conducted a survey with 190 social service workers
• Analyzed data using SPSS 26.0 and PROCESS Macro v5.0
• Investigated two dimensions of emotional labor: surface acting and deep acting.
• Organizational support significantly increases job satisfaction (p<0.05)
• Surface acting negatively moderates the relationship between organizational support and job satisfaction
• Deep acting positively moderates the relationship, enhancing the effectiveness of organizational support

Abstract