What question did this study set out to answer?

The aim is to explore how CRM and Human Factors improve operational training in civil aviation.

May 14, 2026Open Access

CRM and Human Factors in Civil Aviation: A Practical Perspective on Operational Training

Key Points

The aim is to explore how CRM and Human Factors improve operational training in civil aviation.
Analyzed direct experience as cabin crew member from 2014 to 2019 at Avianca Brasil.
Operating various Airbus aircraft on domestic and international routes.
Evaluated the impact of CRM and Human Factors on decision-making and communication.
CRM and Human Factors lead to observable improvements in team behaviors during training.
Enhanced safety decisions and communication noted in high-pressure aviation environments.
Principles found to be applicable across diverse organizations in critical contexts.

Abstract

This article discusses the practical application of Crew Resource Management (CRM) and Human Factors concepts in the context of Brazilian civil aviation, focusing on the impact of these approaches on operational team training. Drawing on direct experience as a cabin crew member at Avianca Brasil (2014–2019), operating Airbus A318, A319, A320, A321, and A330 aircraft on domestic and international routes, and subsequent work as a professional training consultant and instructor, the author analyzes how CRM and Human Factors principles translate into observable behaviors, safer decisions, and effective communication in high-pressure environments. The article proposes that these foundations are applicable to any organization operating in critical contexts.

CRM and Human Factors in Civil Aviation: A Practical Perspective on Operational Training

Key Points

Abstract

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