What question did this study set out to answer?

The aim is to evaluate customer perception and satisfaction regarding Swiggy's last mile delivery efficiency in Chennai.

April 3, 2026International Journal of Innovative Research in Technology0 citationsOpen Access

Customer Perception and Satisfaction Towards Swiggy's Last Mile Delivery Efficiency in Chennai: A Quantitative Analysis

DPDr. Babita PremDepartment of Biotechnology DMDr. Sudha Arogya Mary C. M.

Key Points

The aim is to evaluate customer perception and satisfaction regarding Swiggy's last mile delivery efficiency in Chennai.
Conducted a quantitative survey among Chennai users of Swiggy.
Analyzed data to measure satisfaction and perception levels.
Assessed delivery efficiency factors influencing customer experiences.
Customers reported varied levels of satisfaction with delivery times.
Perception of last mile delivery efficiency significantly influenced overall satisfaction.
Identified key areas for improvement in delivery practices.

Abstract

Explore the article titled CUSTOMER PERCEPTION AND SATISFACTION TOWARDS SWIGGY'S LAST MILE DELIVERY EFFICIENCY IN CHENNAI: A QUANTITATIVE ANALYSIS from IJIRT Volume 12, Issue 11. This study evaluates the effectiveness of teaching programs on waste management knowledge among women.

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Cite This Study

Prem et al. (Tue,) studied this question.

synapsesocial.com/papers/69cf5ecb5a333a821460d65c https://doi.org/https://doi.org/10.64643/ijirtv12i11-195452-459

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