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Executive Overview Despite expensive court settlements and negative public relations, organizations continue to experience conflict between corporate practices and their increasingly diverse workforces. This article provides a qualitative in-depth analysis of two organizations in different stages of managing their diversity. Through diversity policies designed to increase firm competitiveness, one organization created a more inclusionary culture. Interviews with human resource professionals, reviews of company archives, and personal observation highlight the differences between that organization's fundamental cultural change and the other's superficial diversity commitment.
Gilbert et al. (Tue,) studied this question.
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