Last updated: July 20, 2026
Synapse Social, Inc. (“Synapse”) provides support for the Synapse platform and the Synapse Journal Club Zoom Marketplace app. Use the options below to open a support request.
Email support@synapsesocial.com with:
That email opens a support case with our team. There is no separate web ticket form.
We do not offer phone support. Please email support@synapsesocial.com.
We do not offer live chat or 24/7 live support. Support is async via email only.
Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET), excluding U.S. federal holidays.
We aim to send a first response within one business day of receiving your email during support hours.
For issues with connecting Zoom, creating meetings from Synapse, Join on Zoom links, or cloud recording ingest into journal club recaps, include “Zoom Journal Club” in the subject line and see the troubleshooting section in our documentation.