Quantitative research shows improved passenger satisfaction and reduced waiting time with self check-in at Soekarno-Hatta Airport, indicating enhanced efficiency.
Key Points
Self check-in machines increased passenger satisfaction and reduced waiting time significantly at the airport.
By using self check-in, passengers experienced a more efficient check-in process with shorter lines compared to manual check-in.
The study utilized quantitative research methods, focusing on 100 passengers at Soekarno-Hatta Airport through nonprobability sampling.
Overall, the research highlights the effectiveness of self check-in in improving passenger experiences at major airports.