June 19, 2025Jurnal Manajemen Mandiri Saburai (JMMS)

The Effectiveness of Self Check-in and Baggage Check-in on Passenger Satisfaction at Soekarno Hatta AIrport

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Authors

YSYuwono Dwisilo SuciptoInstitute of Transportation and Logistic Trisakti DSDeslida SaidahInstitute of Transportation and Logistic Trisakti AJAnnisa JusufBandung Institute of Technology

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Implication

Quantitative research shows improved passenger satisfaction and reduced waiting time with self check-in at Soekarno-Hatta Airport, indicating enhanced efficiency.

Key Points

Self check-in machines increased passenger satisfaction and reduced waiting time significantly at the airport.
By using self check-in, passengers experienced a more efficient check-in process with shorter lines compared to manual check-in.
The study utilized quantitative research methods, focusing on 100 passengers at Soekarno-Hatta Airport through nonprobability sampling.
Overall, the research highlights the effectiveness of self check-in in improving passenger experiences at major airports.

Cite This Study

Sucipto et al. (2025) studied this question.

synapsesocial.com/papers/68af4eb4ad7bf08b1ead74ce https://doi.org/10.24967/jmms.v9i2.4429

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Implication

Quantitative research shows improved passenger satisfaction and reduced waiting time with self check-in at Soekarno-Hatta Airport, indicating enhanced efficiency.

The Effectiveness of Self Check-in and Baggage Check-in on Passenger Satisfaction at Soekarno Hatta AIrport

Discussion

Member takes

Implication

Key Points

Cite This Study

The Effectiveness of Self Check-in and Baggage Check-in on Passenger Satisfaction at Soekarno Hatta AIrport

Discussion

Member takes

Implication

Key Points

Cite This Study

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