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This is a Quantitative Study study.

October 23, 2025Jurnal Ekonomi Manajemen Sistem InformasiOpen Access

Determinants of Passenger Satisfaction at Terminal 3 of Soekarno-Hatta Airport

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Authors

SSSarwono Hadi Saputro SMSiti MaemunahInstitute of Transportation and Logistic Trisakti YYYuliantini YuliantiniInstitute of Transportation and Logistic Trisakti

Discussion

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Implication

Analysis shows that service quality and information quality significantly impact passenger satisfaction at Terminal 3, indicating areas for airport management improvement.

Key Points

Passenger satisfaction significantly improves with higher service quality, emphasizing the need for effective improvements.
The analysis revealed service quality as a major determinant in passenger satisfaction, alongside information quality and facilities.
Data analysis involved multiple linear regression using SPSS to assess the impact of various factors on satisfaction.
Ongoing improvements in service quality and information are crucial for enhancing passenger experiences at airports.

Cite This Study

Saputro et al. (2025) studied this question.

synapsesocial.com/papers/68f9a0eb8ea8f2f37ee94c5f https://doi.org/10.38035/jemsi.v7i1.6477

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Implication

Analysis shows that service quality and information quality significantly impact passenger satisfaction at Terminal 3, indicating areas for airport management improvement.

Determinants of Passenger Satisfaction at Terminal 3 of Soekarno-Hatta Airport

Discussion

Member takes

Implication

Key Points

Cite This Study

Determinants of Passenger Satisfaction at Terminal 3 of Soekarno-Hatta Airport

Discussion

Member takes

Implication

Key Points

Cite This Study

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Also Consider