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September 21, 2025Jurnal Teknik dan Science

An Analysis of User Satisfaction with TransJakarta Bus Stop Infrastructure Quality in East Jakarta

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Authors

MKMohamad KamyahAAAlizar Alizar

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Overview

Observational analysis assesses user satisfaction by bus stop infrastructure quality, suggesting improvements in safety and accessibility.

Key Points

  • User satisfaction significantly increases with improved bus stop infrastructure focusing on comfort and safety.
  • Accessibility ratings strongly correlate with higher satisfaction levels among TransJakarta users, indicating areas for enhancement.
  • The research involved 160 regular TransJakarta users across multiple bus stops to analyze infrastructure quality.
  • Improving infrastructure quality may lead to greater user satisfaction, underlining the importance of comfort and safety.

Cite This Study

Kamyah et al. (2025) studied this question.

synapsesocial.com/papers/68d46ac231b076d99fa6820ahttps://doi.org/10.56127/jts.v4i2.2298
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