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This is a Quantitative Study study.

An Analysis of User Satisfaction with TransJakarta Bus Stop Infrastructure Quality in East Jakarta

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Observational analysis assesses user satisfaction by bus stop infrastructure quality, suggesting improvements in safety and accessibility.

User satisfaction significantly increases with improved bus stop infrastructure focusing on comfort and safety.
Accessibility ratings strongly correlate with higher satisfaction levels among TransJakarta users, indicating areas for enhancement.
The research involved 160 regular TransJakarta users across multiple bus stops to analyze infrastructure quality.
Improving infrastructure quality may lead to greater user satisfaction, underlining the importance of comfort and safety.

Kamyah et al. (2025) studied this question.

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Observational analysis assesses user satisfaction by bus stop infrastructure quality, suggesting improvements in safety and accessibility.