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October 3, 202534 citationsOpen Access

Why Language Models Hallucinate

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AKAdam Tauman KalaiOpenAI (United States)ONOfir NachumOpenAI (United States)SVSantosh VempalaGeorgia Institute of Technology

Key Points

  • Hallucinations in language models occur when incorrect statements are produced instead of admitting uncertainty, impacting trust.
  • Current training and evaluation procedures reward guessing over accurate responses, leading to this widespread issue.
  • The statistical causes of hallucinations originate from errors in binary classification within model training.
  • Addressing hallucinations requires modifying current benchmark scoring systems to enhance the trustworthiness of AI.

Abstract

Like students facing hard exam questions, large language models sometimes guess when uncertain, producing plausible yet incorrect statements instead of admitting uncertainty. Such "hallucinations" persist even in state-of-the-art systems and undermine trust. We argue that language models hallucinate because the training and evaluation procedures reward guessing over acknowledging uncertainty, and we analyze the statistical causes of hallucinations in the modern training pipeline. Hallucinations need not be mysterious -- they originate simply as errors in binary classification. If incorrect statements cannot be distinguished from facts, then hallucinations in pretrained language models will arise through natural statistical pressures. We then argue that hallucinations persist due to the way most evaluations are graded -- language models are optimized to be good test-takers, and guessing when uncertain improves test performance. This "epidemic" of penalizing uncertain responses can only be addressed through a socio-technical mitigation: modifying the scoring of existing benchmarks that are misaligned but dominate leaderboards, rather than introducing additional hallucination evaluations. This change may steer the field toward more trustworthy AI systems.

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Cite This Study

Kalai et al. (2025) studied this question.

synapsesocial.com/papers/68e02f46f0e39f13e7fa2c21https://doi.org/10.48550/arxiv.2509.04664
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