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This study extensively explored the potential of digitalization in The Gambia Revenue Authority's tax administration, amidst concerns over the practical application of digital tools and their underutilization, which have hindered the realization of improved revenue mobilization and efficient tax processes in The Gambia. The research, adopting a mixed-method design, aimed to understand the intricate relationship between digitalization and tax administration in The Gambia. With specific objectives, including identifying driving factors, examining effects, and evaluating the correlation with GRA's performance, the study adopted quantitative and qualitative analyses. Similarly, the study population is two thousand, one hundred and eighty-eight (2188). Using Krejcie and Morgan (1970) formula, out of 2188 population of the study, three hundred and twenty seven (327) were selected as the sample size. This encompassed individuals drawn from the Ministry of Finance and Economic Affairs, GRA staff, and corporate taxpayers using a stratified and proportionate-to-size sampling approach. Hypotheses analysis revealed a statistically significant and positive effect of digitalization on tax administration, indicating improved efficiency and GRA effectiveness. Also, Spearman's rank-order correlation affirmed a positive relationship between digitalization and tax administration. Furthermore, qualitative insights from stakeholder interviews highlighted drivers such as international financial body stipulations, modernization imperatives, trust-building, accurate record-keeping, and alignment with global standards. Recommendations include training programs for GRA staff, public awareness campaigns, and enhancing user experiences for e-payment systems, among others.
Ogbeta et al. (Sat,) studied this question.