Purpose This paper aims to explain the role of Intensive Support Teams (ISTs) and illustrate how they can operate to emotionally and practically support people with learning disabilities, their families, providers and professionals during critical times. Design/methodology/approach Through introducing theory and showing how it can be applied in practice, the study argues that positive behaviour support (PBS) and systemic approaches, together with ideas from Trauma Informed Care (TIC), can help enhance the work of ISTs. Findings Combining PBS, systemic approaches and TIC, which are person-centred and recognise the invaluable contribution of the system around the person with learning disabilities, can help develop effective interventions at times of crisis, prevent placement breakdowns, reduce hospital admissions and improve the quality of life of people with learning disabilities and their networks. Practical implications Other ISTs can explore the idea of using the models illustrated in the paper in their practice and dialogue between services can continue to develop to drive forward clinical innovation. Originality/value This study shows how an integrative approach can enable working in a person-centred way, drawing on the strengths and resources of the person with learning disabilities and those in their system to co-create ideas and solutions which take into account the impact of traumatic experiences on the person’s life.
Ramsey et al. (Tue,) studied this question.