Dispatch center performance and crisis resource management skills in mass casualty incidents: a prehospital simulation study preparing for 2026 Milan-Cortina Olympics

Key Points

• This study aims to assess the relationship between dispatch center performance and crisis resource management skills during mass casualty incidents.
• Conducted simulations of mass casualty incidents at the Milan Emergency Medical Dispatch Center.
• Evaluated staff crisis resource management skills during the simulated scenarios.
• Analyzed the correlation between dispatch performance and CRM skills.
• Identified a strong correlation between dispatch center performance and CRM skills during simulations.
• Demonstrated that improved CRM skills could enhance overall dispatch effectiveness in mass casualty scenarios.