High-rise elevator group control systems operate under pronounced nonstationarity during commuting peaks, post-event surges, and capacity degradation, where the waiting time distribution becomes right-tail heavy and stresses service-level agreements (SLAs) defined by coverage and high-quantile targets. At the same time, the time-of-use tariffs and carbon constraints sharpen the tension between peak-power control, energy savings, and service capacity. This paper proposes a two-layer resilience scheduling framework that integrates queueing-based planning with safe reinforcement learning (RL) fine-tuning. In the planning layer, parsimonious queueing approximations and scenario-based evaluation construct a finite set of implementable mode cards and emergency switching cards; Sample Average Approximation (SAA) combined with Conditional Value-at-Risk (CVaR) constraints filter candidates to enforce tail-risk-aware service limits while keeping power demand within a prescribed envelope. In the execution layer, online dispatch is formulated as a constrained Markov decision process; within the planning layer limits, action masking and Lagrangian safe RL learn small adaptive adjustments to suppress tail-waiting risk and improve recovery dynamics without increasing peak-power commitments. The experiments under morning peaks and post-event surges confirm tail risk reduction and accelerated recovery. For partial outages, the framework prioritizes SLA coverage and recovery speed, accepting a bounded increase in tail risk as a manageable trade-off. Throughout all tests, peak power remains within the prescribed limits. Improvements persist across random seeds and demand fluctuations, indicating distributional robustness and cross-scenario generalization. Ablation studies further reveal complementary roles: removing the planning layer CVaR screening worsens tail performance, while removing the execution layer action masking increases constraint violations and destabilizes recovery.
Zhang et al. (Sat,) studied this question.