Employee Net Promoter Score Links Nursing Satisfaction to Quality of Care Before and During the COVID‐19 Pandemic

Key Points

• To explore the connection between employee net promoter score (eNPS) and perceived quality of care in nursing.
• Utilized a one-question survey called eNPS to gather data.
• Analyzed the relationship between nursing satisfaction and quality of care perceptions.
• Assessed changes in scores before and during the COVID-19 pandemic.
• Higher eNPS scores correlate with improved perceived quality of care.
• Identified key factors contributing to job dissatisfaction among nurses.