The global economy is undergoing a profound shift, with digital sectors greatly surpassing traditional industries. Advancements in digital technology capabilities (DTC) offer potential efficiency improvements, yet they concurrently engender a Sustainability Paradox, since swift integration prompts significant issues related to ethical data utilization and privacy. This research employs a quantitative design to assess the mediating function of corporate digital responsibility (CDR) in the interaction between digital technologies capability (DTC) and firm value management (FVM). Data was gathered from 250 senior professionals and decision-makers in the high-stakes Financial Services and Fintech sector in Selangor, Malaysia. The findings offer strong empirical evidence that, although digital technologies capability is essential, it is a required yet inadequate condition for maximizing Firm’s value. Statistical analysis demonstrates a complete mediation effect, indicating that the direct association between digital technology capabilities and firm’s value management is non-significant (p=.552) upon the inclusion of corporate digital responsibilities (CDR) in the model. Technological assets generate strategic value solely when utilized inside an ethical governance framework. These results necessitate a paradigm shift from mere technological accumulation toward technological responsibility as the key driver of organizational worth. The study indicates that the amalgamation of ethical governance with advanced technology emphasizing data privacy, ethical AI, and digital inclusion is the essential catalyst for sustainable value management in the contemporary digital economy.
Junaid Ahmad (Mon,) studied this question.