Shopping malls have become an important part of urban employment in India, especially for youth and semi-skilled workers. Mall workers play a key role in providing customer service and maintaining smooth daily operations. However, many workers face issues related to low wages, long working hours, job insecurity, and work pressure. The present study aims to analyze the level of job satisfaction among mall workers in Jalna District and to identify the major problems faced by them at the workplace. The study is based on primary data collected through a structured questionnaire from mall employees working in different sections such as sales, security, housekeeping, and food courts. The findings reveal that while some workers are satisfied with the working environment and teamwork, a majority are dissatisfied with salary, promotion opportunities, and job security. The study concludes with suggestions to improve job satisfaction and working conditions of mall workers
Dr. Gajanan D. Chaudhari (Fri,) studied this question.