Enacting human resource management under weak institutionalisation: role flexibility and workload convergence in a frontline local government organisation

Key Points

• The aim is to explore the impact of weak institutionalisation on human resource management practices in a local government context.
• Qualitative analysis of frontline local government organizations
• Examination of role flexibility and workload convergence
• Assessment of the influence of institutional factors
• Identified challenges in implementing effective human resource management
• Demonstrated that role flexibility is crucial for adapting to institutional constraints
• Showed that workload convergence affects operational efficiency