Organisational Effectiveness of Hellenic National Sports Organisations: A Multiple Constituency Approach

This study applies the multiple constituency model of organisational effectiveness to a sample of Hellenic national sports organisations (NSOs). A 33-item inventory of effectiveness was developed and tested to reflect the common effectiveness-related perceptions of six constituent groups: board members, paid administrative staff, national coaches, elite athletes, international officials, and scientific consultants. Four hundred and twenty-three respondents from 20 NSOs participated in the study. Factor analysis resulted in the extraction of five composite effectiveness variables: calibre of the board and external liaisons, interest in athletes, internal procedures, long-term planning, and sport science support. The multivariate and univariate tests of variance revealed that athletes, coaches and scientific staff are the least satisfied groups, while international officials and board members produce the most favourable ratings of effectiveness. Results suggest the value of using a multiple constituency approach when examining the effectiveness of national sports organisations.