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Purpose – The purpose of this paper is to provide organizations which are keen to implement wikis with insight into its usefulness and possible role in the knowledge sharing and management process through lessons learnt from implementation of wikis by organizations ranging from SMEs with less than ten users to those with a vast network of 193 million members. These organizations are from the non‐technology as well as technology‐based sectors.
Tay Pei Lyn Grace (2009) studied this question.
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