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Advanced computer tools designed to facilitate collaboration in a common task or across functions have had a remarkably disappointing record of diffusion and adoption 16. Technologies that are unresponsive to users needs will not find their markets. Groupware such as electronic mail, conferencing, and on-line editing, however, has an apparently natural affinity to the team and project work of salaried professional employees.
Constance Perin (Sun,) studied this question.
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