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Three-dimensional scanning, additive manufacturing, and extended reality are now widely used in digital heritage, but they are often discussed as separate technical tools rather than as parts of a user-facing workflow. This review approaches them from the standpoint of user experience, asking how digital capture, model preparation, physical replication, immersive interpretation, and hybrid access affect the way heritage content is understood, used, and trusted. The paper develops a critical narrative discussion of recent work and design practices, without adopting a systematic review protocol. Particular attention is given to educational use, museum interpretation, accessibility, tactile interaction, XR navigation, perceived authenticity, and the evaluation of user experience. The discussion indicates that UX is shaped before the final interface appears: incomplete capture, opaque model editing, poorly readable replicas, or confusing XR layers can all weaken the cultural value of an otherwise advanced system. Recurring barriers include technical complexity, interoperability problems, limited staff training, institutional constraints, accessibility gaps, and uncertainty around automated reconstruction. The review argues that automated digital heritage workflows should be planned as human-centered systems, where efficiency is balanced with usability, inclusion, transparent interpretation, and user-based evaluation.
Alysandratou et al. (Tue,) studied this question.