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This qualitative study explores the integration of multimodal generative artificial intelligence (GenAI) tools, including FigJam AI and Figma AI plugins, into technical communication students’ design thinking stages of user experience (UX) design. Findings from students’ AI statements and focus group discussions indicate the positive roles of GenAI in defining and designing and identify its limitations in empathizing and evaluating. The study provides practical implications for scholars and practitioners seeking to enhance UX design with GenAI.
Jiang et al. (Thu,) studied this question.
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