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IMPACTThis study is an important read for public sector leaders, healthcare administrators and digital transformation consultants seeking to use technology as a means of improving organizational accountability. It presents a real-life framework showcasing how digital leadership and human-AI skills drive digital maturity toward effectiveness and transparency in public services. The article focuses on employee engagement with technology to provide actionable insights into factors that help overcome digital resistance to change and leverage AI skills for better outcomes in the management of healthcare. These findings are most relevant for developing countries, where the digital transformation of public services is one of the key enablers of efficiency gains and enhanced service delivery.
Khan et al. (Thu,) studied this question.