E-Government Stage Model: Based on Citizen-Centric Approach in Regional Government in Developing Countries

E-government systems world are employed all over the world in an attempt to utilize information and communications technology (ICT) to improve government services provided to a range of stakeholders. In employing these systems, governments aim to become more accessible, effective, efficient, and accountable to their citizens. To improve the quality of service delivery to the public, government institutions have to cooperate and manage the shared resources and information flows. The aim of this paper is to analyse one of the established e-government stage models, such as the United Kingdom, and to identify possible opportunities to adopt them for use in the regional governments of developing countries. The study revealed that the analysed model cannot be adopted for use in the Kurdistan Region of Iraq (KRI) due to various critical issues relating to ICT infrastructure, e-readiness, legal framework, cultural attitude, education level, political process, and others.