Role of Training and Development in Enhancing Employee Service Delivery in Nnamdi Azikiwe University Awka

This study investigates Role of Training and Development in Enhancing Employee Productivity in the Public Sector, with a specific focus on Nnamdi Azikiwe University, Awka, Anambra State. Descriptive survey design was adopted, utilizing a structured questionnaire to collect data from 205 administrative staff, selected using stratified random sampling from a population of 1,912. Validity was ensured through expert review, while reliability testing using Cronbach’s Alpha yielded a coefficient above 0.70. Data were analyzed using SPSS v25, applying descriptive statistics and Pearson Product-Moment Correlation. Findings revealed that 55.9% of respondents affirmed regular and relevant training programs, though gaps were noted in policy clarity, awareness, and funding. Most notably, a strong positive correlation (r = 0.899, p < 0.01) was found between training and productivity, indicating that wellstructured training significantly boosts staff performance. However, challenges such as inadequate funding (71%), political interference (66.4%), lack of skilled trainers (63.4%), and poor monitoring were major obstacles to effective training delivery.In conclusion, while training is moderately implemented and impactful, systemic issues limit its full potential. The study recommends increased funding, clear training policies, improved communication, better trainer recruitment, and reforms to reduce political interference. These measures are essential to strengthen capacity-building efforts and enhance public sector productivity.