Patient-centric care technology configurations: An exploratory analysis of patient engagement systems, telehealth, and remote patient monitoring in U.S. hospitals

Key Points

• This research aims to explore the configurations of patient-centric care technology and their impact on hospital performance.
• Conducted an empirical analysis of technology configuration and complementarity literature.
• Examined the roles of patient engagement systems, telehealth, and remote patient monitoring.
• Assessed the correlation between technology strategies and hospital-level performance.
• Identified a strong correlation between holistic technology strategies and improved hospital performance.
• Encouraged the support of integrated patient engagement systems in hospitals post-COVID-19.
• Highlighted the importance of adopting telehealth and remote monitoring technologies for better patient care.