ABSTRACT: The implementation of services into complex systems is not well understood in design. We explore this issue by interviewing 24 design professionals with experience in implementing digital services in healthcare. We asked when they consider such services as implemented, and how they view the relation between design and implementation. Results reveal diverse perspectives on both topics. Given the wide dispersion in views, we propose two categories to describe implementation goals (impact on, and integration with systems), and to view design as a contributor to the implementation phase.
Bodell et al. (Thu,) studied this question.
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