Development and Assessment of a Custom GPT-4o Chatbot for Postoperative Counseling and Frequently Asked Questions in Breast Surgery Patients

Key Points

• The study aims to evaluate the effectiveness of a GPT-4o chatbot in enhancing postoperative care for breast surgery patients.
• Developed a custom GPT-4o chatbot for patient interactions
• Compared chatbot communication metrics against a standard group
• Measured patient counseling effectiveness and anxiety levels
• Chatbot responses ranked higher than the comparison group in communication metrics
• Demonstrated potential to alleviate patient anxiety
• Improved patient compliance and provider communication