Analysis reveals a chatbot improves patient counseling and reduces anxiety in breast surgery patients, suggesting enhanced postoperative care.
The chatbot shows potential to enhance postoperative patient care in breast surgery. The chatbot provided responses that were ranked higher than the comparison group across all measured communication metrics. These findings highlight the potential for chatbots to improve patient counseling, alleviate patient anxiety, increase postoperative patient compliance, and improve patient-provider communication.
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Sarpong et al. (2026) studied this question.
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