The Impact of To-Go Cafe Service Quality on Customer Satisfaction and Revisit Intention : Focusing on SRT Suseo Station

Key Points

• This study aims to analyze how the quality of service at to-go cafes affects customer satisfaction and revisit intention.
• Survey conducted with 199 valid samples from to-go cafe customers
• Data analyzed using SPSS 25.0 and AMOS 25.0
• Hypotheses tested via structural equation modeling
• Five out of six service quality factors positively impact customer satisfaction (+) excluding reliability
• Customer satisfaction significantly influences revisit intention.