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April 30, 2026Foodservice Management Society of Korea

The Impact of To-Go Cafe Service Quality on Customer Satisfaction and Revisit Intention : Focusing on SRT Suseo Station

Ahn Lee Yoon-Joo Park Min-Jung Kim

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Key Points

This study aims to analyze how the quality of service at to-go cafes affects customer satisfaction and revisit intention.
Survey conducted with 199 valid samples from to-go cafe customers
Data analyzed using SPSS 25.0 and AMOS 25.0
Hypotheses tested via structural equation modeling
Five out of six service quality factors positively impact customer satisfaction (+) excluding reliability
Customer satisfaction significantly influences revisit intention.

Implication

Analyzes service quality impact on satisfaction and revisit intention at a cafe, suggesting practical strategies for management.

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Cite This Study

Lee et al. (2026) studied this question.

synapsesocial.com/papers/6a0ea02cbe05d6e3efb5f0f5 https://doi.org/10.47584/jfm.2026.29.2.187

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