Insights from public sector human resource practitioners on human resource management and development: enhancing service delivery and professionalisation in South Africa's infrastructure and frontline departments

Key Points

• The primary aim is to assess existing and required critical skills in South Africa's infrastructure and frontline departments.
• Conducted a skills audit survey with Human Resource officials and expert informants
• Focused on infrastructure and frontline service delivery departments
• Addressed training needs based on identified gaps
• Identified critical skills shortages affecting service delivery
• Determined specific training needs to enhance professionalisation
• Gaps highlighted emphasize the importance of targeted skill development