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The effects of business process reengineering (hereinafter reengineering) on the worth of jobs in 2 separate branches of a beverage and food distribution company were investigated. Using job descriptions gathered before and after a reengineering change effort, student raters were asked to rate each position on the 3 Hay dimensions: accountability, know-how, and problem solving. Know-how and problem solving rose significantly in the reengineered branch compared to the control branch. Results indicate that total Hay points in the reengineered branch were 26% higher than the control branch after the changes. Implications of these changes for reengineering are discussed.
William L. Tullar (Tue,) studied this question.
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