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August 11, 2025Australian Journal of Public Administration

Introduction to the special issue ‘The implications of new public governance arrangements for street‐level organisations and bureaucrats’

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Authors

GLGabriela LottaFundação Getulio VargasMCMark ConsidineAustralian Institute of Health and Welfare

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Overview

This special issue explores how new public governance affects service delivery in street-level organisations, highlighting accountability and relational dynamics.

Key Points

  • Contemporary changes in public administration reshape service delivery, influencing street-level organisations and bureaucrats.
  • New governance arrangements involving state and non-state actors affect services, with impacts varying by local context.
  • Analysis of eight case studies across six countries reveals deeper local embeddedness with flexible approaches to service delivery.
  • Insights show how organisational structures and relationships redefine frontline implementation in complex governance environments.

Cite This Study

Lotta et al. (2025) studied this question.

synapsesocial.com/papers/68a360ce0a429f7973328b44https://doi.org/10.1111/1467-8500.70014
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