August 11, 2025

Balanced Scorecard Approach to Evaluate School Performance: A Case Study at SMPN 3 Margahayu Bandung

Key Points

The balanced scorecard approach identifies strengths and weaknesses in school performance, leading to actionable insights.
Key findings highlight high stakeholder satisfaction but challenges in internal process efficiency as crucial issues.
Qualitative descriptive methods are employed to gather data through interviews, documentation, and questionnaires.
Improving service quality and enhancing accountability are strategic recommendations to address identified challenges.

Abstract

This study analyzes the performance of SMPN 3 Margahayu Bandung using the Balanced Scorecard (BSC) approach. BSC evaluates organizational performance through four perspectives: learning and growth, internal business processes, customer (stakeholders), and financial. Through qualitative descriptive methods and a case study design, this research collects data from interviews, documentation, and questionnaires involving school leaders, teachers, students, and parents. The findings reveal that the BSC approach provides a comprehensive view of school performance, identifying strengths in stakeholder satisfaction and challenges in internal process efficiency. The study proposes strategic recommendations to improve service quality and enhance institutional accountability and transparency in public education

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