Analysis finds eco-initiatives enhance guest satisfaction in resorts, suggesting nature connection and service quality are key.
The article promotes hotels and resorts that offer eco-initiatives. The experience of eco-oriented institutions in North America is considered, in particular, certification of construction according to international standards, safe materials in the interior and exterior, the use of secondary raw materials, energy saving, and leisure associated with interaction with nature is evaluated. The aim of the work is to determine typical eco-initiatives for resorts under consideration in the region, as well as to evaluate these initiatives and the overall impression of guests' stay in hotels and resorts. In particular, service, nature, leisure, rooms and exterior were evaluated. The frequency of positive customer reviews was calculated according to the specified criteria. It is determined that service has become an important and frequently mentioned criterion. An important criterion in choosing a resort is proximity to nature, for example, to a lake, forest, mountains. Having visited such places, guests often mention outdoor activities in reviews, for example, skiing, canoeing, cycling. It does not matter whether the hotel offers such entertainment, or whether the service for the provision of such services is located near to the resorts. When evaluating rooms, a large space, the presence of sound insulation, a comfortable bed and cleanliness are often distinguished. Exterior features are rarely mentioned. The paper carried out a comparative assessment of resorts in Canada, the USA and Mexico. Their features and advantages for tourists are indicated.
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Olena Levytska (2025) studied this question.
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