Analysis reveals challenges of COVID-19 on public services, suggesting sustainable strategies for diverse work settings.
Government nowadays focuses on resolving problems in medical institutions and workers due to covid19. Covid19 is an infectious disease caused by severe acute respiratory syndrome coronavirus-2 (SARS-CoV-2). The support of government revolves around the medical institutions disregarding that there is also the impact of covid19 in non-medical institutions, which is also part of government and delivering public services amidst the time of Covid19. A response of government revolves in the “community quarantine" which consisted of physical distancing, suspension of classes and work and introduction of work from home, prohibition of mass gatherings and non-essential public events. Upon continuation of regular operations to continue public services amidst the pandemic, regular work flow sustained following health and safety protocols and alternative working arrangements which is a completely different setting compared to what it used to be before. Working-from-home was the most used alternative working arrangement adopted by most organizations. Fostered by this pandemic, people have realized that working from home may be a long-term trend in the post-COVID-19 era. However, there are risks in working from home arrangement for the employees that are working outdoors or in the field. Most agencies adopted work from home not noticing that it may not be suitable for field workers. Insufficiency of plans supporting the different work settings was found out in this research. The post COVID-19 pandemic era will challenge many of our existing conventional practices across workplaces and between workers in different occupations or services. Therefore, the researcher recommends having potential sustainable strategies to support different kinds of work settings in public services. Different potential plans and programs identified in this literature review may be used in future research relative hereto. More so, this study can provide a backbone for other studies that deal with similar topics.
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Maria Aguilà (2022) studied this question.
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